Return and refund policy

Returns & Refunds

Order Cancellation
Orders can be canceled until they are shipped. If you have paid for your order and need to make changes or cancel it, please contact us within 12 hours. Once the packaging and shipping process begins, cancellations are no longer possible.

Refunds
We offer a 100% money-back guarantee on all products that arrive defective or damaged during shipping. If you receive a damaged item, contact us, and we will provide instructions for a return and either a replacement or refund, depending on your preference.

If you’re unsatisfied with your order, please reach out to our support team, and we will do our best to assist.

Please note: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

Refunds Not Issued If:

Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).

Submitting Refund Requests
You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. To request a refund, please send a message through our Contact Us page.

FAQs

Still need to reach us? Please contact us anytime

We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.